Time for a Future Shop Rant!

Well, those of you who know me well, will know that I have this never-ending hatred for Future Shop. It started when I bought a computer there about 2 years ago and since then, I have received some of the worst customer service I have ever experienced. Future Shop really opened my eyes at how many incompetent people there are living and working among us. I can't tell you how many times my blood has boiled, I've cried uncontrollably, and wanted to cause serious damage or bodily harm to an employee, all because of Future Shop. I'm not going to get into the details (it would take me all night to type), but needless to say, my hatred for Future Shop is certainly warranted.

So, after 2 full years of screaming, crying, and plotting murdur, I decided that I would cancel my Future Shop credit card. I only got it to purchase my computer 2 years ago and haven't used it since. So, I went into the store today after work. I figured I would need to go to the customer service counter to cancel my account, but I saw the incredibly long line and decided I'd better make sure before I line up. So, I found a sales representative and asked if I could cancel my account at the customer service desk, to which he replied "yes". So, I got in line behind what seemed like an endless line of people. There was an extra long line because everyone was returning Christmas gifts. After what seemed like ages, it was my turn. I walked up there are said "I would like to cancel my Future Shop credit card". To which she replied "You can't do that in-store, you have to call the customer service phone number". I said "You mean I waited in line for nothing?!?!" Idiots! Incomptence I scream! If the sales representative that I asked told me that I couldn't do that over the phone, I never would have wasted all my time in line!

So, I called the phone number and told the customer service representative "I would like to cancel my account". And she asked why. Here was my opportunity! I said "Due to the incredibly poor customer service I have encountered in the last 2 years, I will not be making any more purchases at Future Shop, so there is no reason for me to have a credit card!" All she could say was "I'm sorry to hear that, if you ever want to reinstate your account, just phone us back, there is no need to re-apply". Ya right, as if I'm going to reinstate my account! If she only knew the crap I have put up with! There have been several occasions where I have considered writing a letter to the CEO of the company or picketing on the headquarters' lawn. But, I haven't had time to do that yet. But, I think it will only take one more incident and I will lose it. I seriously want my money back for my computer.

So, moral of the story is: DO NOT EVER BUY ANYTHING FROM FUTURE SHOP (that requires service)!!!!!